Thank you for using the City of Richland's online billing and payment portal! You may pay a bill 24 hours a day/7 days a week.

If you experience difficulties registering or logging in, please contact CustomerService@ci.richland.wa.us or call (509) 942-1104, Monday through Friday 8:00 am - 5:00 pm PST (excluding holidays). You can also visit www.ci.richland.wa.us/myutilities  for additional forms, information, and references in regard to your utility account.


Forms and Resources

How to enroll in e-Bills

How to enroll in/register for Infinity.Link / e-Care

Infinity.Link Trouble Shooting Guide

Periodic maintenance is performed during low usage periods with a message indicating when the system is unavailable and approximate time of completion.