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You must notify us for utility reconnect after making an online payment. Failure to contact us may result in continued interruption of service(s). 

Customer Service Business Hours: Monday - Friday: 8:00a.m. - 5:00p.m 

If your utilities are currently disconnected and you are making a payment for utility reconnect:

During Business Hours: please call Customer Service at (509)942-1104, option 4
During non-business hours: please contact (509)942-7429

SCAM WARNING! The City of Richland is warning utility customers about a nationwide scam that tricks people into providing personal financial information in exchange for the false promise of getting their utility bills paid by the federal government. There is no such federal program.  Through phone calls, door-to-door visits or online solicitation, scammers are asking customers for personal information, such as social security numbers. They then give victims a fraudulent bank routing number and/or account number with which to pay their bills. The routing number is fake and no payments are made to utility accounts. This is the scammers’ way of obtaining personal identity information.

For questions about your utility bill, call Customer Service at (509)942-1104.

If you believe you have been a victim of this scam, call the non-emergency dispatch center at 628-0333. This scam is taking place in numerous states.







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